Faq


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About
  • Where does the name Merwin come from?
    The name Merwin stand for ‘trustworthy, renowned friend’. Online should be obvious, we guess.
  • Where is Merwin based?
    Currently we reside in Rotterdam, The Netherlands.
Product
    Hosting
    • Is it possible to upgrade my package size an hosting possibilities in the future?
      Yes, this is possible in you own personal menu. Go to the submenu ?Packs? to make your changes.
    • Can I move my current domain name?
      Yes you can. Enter at your request the website which you like to move by following the provided steps in the guide. We see this course or on your name is registered. If everything is correct, will send you a mail with the information necessary for the relocation of your domain. Please note that if your domain is moved that this may take longer before you get started with our system. Also, all data of your website is lost, so before you make the move, we strongly advise you to make a good backup! Merwin Online does not take responsibility for any lost data due to incomplete or incorrect backup methods.
    • Can I transfer my current domain name from another provider to Merwin?
      Yes, you preserve the rights to your domain name when changing hosts. This also applies to WHOIS data. See also here.
    Technical/Advanced
    • How to add Google Analytics?
      If you already have an Analytics account, you can proceed by copying your URL. Otherwise opt for an Analytics account here. [http://www.google.com/analytics] Then enter your Merwin online URL into your Analytics account (i.e. ??www.youradress.com??) Please take note that your PHP tracking is marked Google then gives you a tracking code; paste this into your own HTML section.
    • Will there be an app for iOS/Android/Blackberry/...?
      If you already have an Analytics account, you can proceed by copying your URL. Otherwise opt for an Analytics account here. [http://www.google.com/analytics] Then enter your Merwin online URL into your Analytics account (i.e. ??www.youradress.com??) Please take note that your PHP tracking is marked Google then gives you a tracking code; paste this into your own HTML section.
    • Can I make an appointment with someone from Merwin Online?
      Sure you can make a free appointment with one of Merwin Online. You can Meriwn Online call +31 (0) 6 222 888 62, e-mail via the contact form or find Merwin Online on Skype (MVBaks)
    Discountcode
    • Can I still hand in a coupon code after payment?
      No, unfortunately, if you made a purchase , this payment can not afterwards be settled with a reduction.
    • How long will my discount code be valid?
      Condtions can be found in the terms and condtions. The terms and conditions can be found here. You can also find the action conditions when asked, to get your promotional code.
    • I have a discount-code, where can I hand this in?
      When purchasing a new product, just before the settlement, we will ask you for the discount code
    Forms
    • Why can?t I change the name of a field?

      You can not change the name of a fielt becase i'ts linked to various tabelen in the database. If you like to change the name of a field you can choose to delete the field and then add a new field to the form.

      If you whant to change the label and / or plaseholder. You can do so in the language module. Search the corresponding tag and replase the value. Here you read how to do this.

    Contact
    • I have a technical problem or support issue I need resolved, who can I contact?
      Please contact us in one of the following ways.
    • How can I get in contact?
      You can get in touch with us by mail (info[at]merwinonline.com), telephone [(+31)(0)6 29836409], Facebook and Twitter.
    General
    • What is Merwin Online ?
      Merwin offers a unique combination of hosting and a set of components to build an effective portfolio website. We mostly focus on artists and creatives, but of course everyone is free to make use of our possibilities.
    • What do I need in order to use a Merwin Online service?
      Not much more than some webspace and a little bit of creativity. Some knowledge about HTML can be useful. Dutch costumers can choose for a combined license with our Hosting to obtain webspace. Otherwise, you are free to choose another webhost or use your own customized server.
    • Can a Merwin Online service be used for other purposes aside from building a portfolio?
      Yes, you are free to build whatever kind of website you want. Even if it isn?t for artistic purposes.
    • Where can I find examples of websites developed with Merwin Online?
      On our screenshots page, you will find some examples of our Packs. Feel free to contact us for more examples or further information.
    • Is it safe to purchase Packs through Merwin?
      Yes, by using a secure socket layer (SSL) connection, it is possible to safely get hold of your Pack(s). For more info on SSL, you can take a look over here.
    • Which forms of payment are accepted?
      At the moment we only accept payments through PayPal. You can visit PayPal by clicking this link.
    • How long does it take for my website to show up/occur online after ordering my website?
      We always pursue to get your website up and running within 2 days. Because we also work together with other parties, it may take up to a maximum of 5 working days, to get your Website to work
    • Which languages are used in building Merwin Packs?
      At the moment we work with HTML, JavaScript, PHP and CSS. Additional languages may or may be not used in the future.
    Help
    • Can I leave feedback or give you some suggestions or recommendations?
      Yes, we?d certainly like this. You can contact us on the following ways: contactpage.
    Profile
      modules
      • Why do I need the Kraken module?
        The Kraken module you cane use to optimize your SEO (search engine optimization) / findability. Search engines like Google and Yahoo give you a higher ward for your website if your images are optimized. By using the Kraken module you are optimize each image you upload to Merwin Online.
      Portfolio
      • How to go back to the normal portfolio view?

        If you like to go back to the normal view of your portfolio follow te next steps:

        - Login on Merwin Online
        - Go to pages
        - go to "Overview"
        - Search for "portfolio" in the list
        - cheansh all your text to: {portfolio}
        - Save your page

      10 Frequently asked questions
      • Which forms of payment are accepted?
        At the moment we only accept payments through PayPal. You can visit PayPal by clicking this link.
      • What is Merwin Online ?
        Merwin offers a unique combination of hosting and a set of components to build an effective portfolio website. We mostly focus on artists and creatives, but of course everyone is free to make use of our possibilities.
      • Where is Merwin based?
        Currently we reside in Rotterdam, The Netherlands.
      • Why can?t I change the name of a field?

        You can not change the name of a fielt becase i'ts linked to various tabelen in the database. If you like to change the name of a field you can choose to delete the field and then add a new field to the form.

        If you whant to change the label and / or plaseholder. You can do so in the language module. Search the corresponding tag and replase the value. Here you read how to do this.

      • How to go back to the normal portfolio view?

        If you like to go back to the normal view of your portfolio follow te next steps:

        - Login on Merwin Online
        - Go to pages
        - go to "Overview"
        - Search for "portfolio" in the list
        - cheansh all your text to: {portfolio}
        - Save your page
      • Where does the name Merwin come from?
        The name Merwin stand for ‘trustworthy, renowned friend’. Online should be obvious, we guess.
      • What do I need in order to use a Merwin Online service?
        Not much more than some webspace and a little bit of creativity. Some knowledge about HTML can be useful. Dutch costumers can choose for a combined license with our Hosting to obtain webspace. Otherwise, you are free to choose another webhost or use your own customized server.
      • Is it safe to purchase Packs through Merwin?
        Yes, by using a secure socket layer (SSL) connection, it is possible to safely get hold of your Pack(s). For more info on SSL, you can take a look over here.
      • Can I move my current domain name?
        Yes you can. Enter at your request the website which you like to move by following the provided steps in the guide. We see this course or on your name is registered. If everything is correct, will send you a mail with the information necessary for the relocation of your domain. Please note that if your domain is moved that this may take longer before you get started with our system. Also, all data of your website is lost, so before you make the move, we strongly advise you to make a good backup! Merwin Online does not take responsibility for any lost data due to incomplete or incorrect backup methods.
      • Is it possible to upgrade my package size an hosting possibilities in the future?
        Yes, this is possible in you own personal menu. Go to the submenu ?Packs? to make your changes.
      Our advice
      • Which forms of payment are accepted?
        At the moment we only accept payments through PayPal. You can visit PayPal by clicking this link.
      • What is Merwin Online ?
        Merwin offers a unique combination of hosting and a set of components to build an effective portfolio website. We mostly focus on artists and creatives, but of course everyone is free to make use of our possibilities.
      • Where is Merwin based?
        Currently we reside in Rotterdam, The Netherlands.
      • Why can?t I change the name of a field?

        You can not change the name of a fielt becase i'ts linked to various tabelen in the database. If you like to change the name of a field you can choose to delete the field and then add a new field to the form.

        If you whant to change the label and / or plaseholder. You can do so in the language module. Search the corresponding tag and replase the value. Here you read how to do this.

      • How to go back to the normal portfolio view?

        If you like to go back to the normal view of your portfolio follow te next steps:

        - Login on Merwin Online
        - Go to pages
        - go to "Overview"
        - Search for "portfolio" in the list
        - cheansh all your text to: {portfolio}
        - Save your page
      • Where does the name Merwin come from?
        The name Merwin stand for ‘trustworthy, renowned friend’. Online should be obvious, we guess.
      • What do I need in order to use a Merwin Online service?
        Not much more than some webspace and a little bit of creativity. Some knowledge about HTML can be useful. Dutch costumers can choose for a combined license with our Hosting to obtain webspace. Otherwise, you are free to choose another webhost or use your own customized server.
      • Is it safe to purchase Packs through Merwin?
        Yes, by using a secure socket layer (SSL) connection, it is possible to safely get hold of your Pack(s). For more info on SSL, you can take a look over here.
      • Can I move my current domain name?
        Yes you can. Enter at your request the website which you like to move by following the provided steps in the guide. We see this course or on your name is registered. If everything is correct, will send you a mail with the information necessary for the relocation of your domain. Please note that if your domain is moved that this may take longer before you get started with our system. Also, all data of your website is lost, so before you make the move, we strongly advise you to make a good backup! Merwin Online does not take responsibility for any lost data due to incomplete or incorrect backup methods.
      • Is it possible to upgrade my package size an hosting possibilities in the future?
        Yes, this is possible in you own personal menu. Go to the submenu ?Packs? to make your changes.
      Tickets

      Ticket info

      Tickets are small forms for quick questions and quick answers.

      Open tickets

      There are currently 218 tickets open.

      Expected waiting time

      The average time of a ticket is: < 0 hour
      Spotted bugs

      Bug info

      Bug are tiny defects: aesthetical flaws or default buttons for instance. If you've spot a bug, please let us know so we can clean it up.

      Open bugs

      Total open bugs: 0

      Fixed bugs

      Total fixed bugs: 8
      Registration

      What is Merwin Online?

      Creative results that click

      Merwin Online focuses on developing, creating and hosting websites for the creative industry.
      Make use of our ready-made solutions.
      This allows you to create a website yourself within a short amount of time and for a reasonable price.

      We are here to translate your creative
      vision to the best possible outcome.